FAQ image

FAQ

General

What is Toca Boca?

Toca Boca captures the power of play. We create digital toys and everyday products that are filled with fun and silliness that kids from any corner of the world can instantly relate to. Everything is designed from their perspective. We celebrate the diversity and quirkiness of their world and give them the freedom to play in ways that only they can dream up. There are no rules, no boundaries and no “right” or “wrong” way to do anything. There’s just the undeniable, power of play.

What is Toca Life Box?

Toca Life Box is a monthly subscription box that brings quality, creative play for kids who love surprises.

Each unique box celebrates the power of play with creative activities and rare items to play with over and over again. With a new theme each month delivered right to your door, the hardest part is waiting for mail day!

Each box brings new surprises with creative DIY activities that personalize the play experience with something to look forward to each month.

What's inside each box?

Each box is packed with activities, games, and rare items to spark kids' imaginations. There are no rules, no boundaries and no ‘right’ or ‘wrong’ way to do anything, just hours of fun, imaginative play!

How much does the Toca Life Box cost?

Our monthly subscription will cost you US $19 (+$4 for shipping) every month, or our annual subscription is US $180 (+ $4 for shipping each month). * taxes excluded

What age is the Toca Life Box suitable for?

Toca Life Box is best suited for kids ages 6-11, but can be enjoyed by imaginative kids of any age!

Where do you ship?

As of right now, we only ship to the continental United States. However, we’ve got our best team of thinkers and planners working hard to figure out how to expand to the rest of the world!

Subscriptions

How does a monthly subscription work?

Once you sign up for the monthly plan, you will be billed on the first of every month. For each month you choose to stay subscribed, you’ll get a new box. Going on vacation? Don’t worry you can delay your next shipment, this just needs to be done before your next payment date. Log in to your account and go to the ‘Account’ page. Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to pause. Select ‘Delay shipment for a month’ and confirm on the pop-up. This will delay your subscription for one month only, and will automatically resume the following month. If you need to delay for more than one month, email us at support@tocalifebox.com and we can help sort this out for you.

How does an annual subscription work?

Pay once upfront, and get a box every month for 12 months. An annual subscription will renew automatically after a year, and you will be subscribed for the next year. Going on vacation? Don’t worry you can delay your next shipment. This just needs to be done before the 1st of the month, otherwise you will still receive that month's box. Log in to your account and go to the ‘Account’ page. Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to pause. Select ‘Delay shipment for a month’ and confirm on the pop-up. This will delay your subscription for one month only, and will automatically resume the following month. For annual users, delaying a shipment doesn’t mean you lose out on a box. You will still receive 12 boxes over the period of a year, as delaying will just extend your subscription for an additional month. If you need to delay for longer than a month, please email us at support@tocalifebox.com and we can help sort this out for you. Please note that you can cancel any time without cancellation fees, but should you choose to cancel before your 12 months are up, you will not be reimbursed for the remaining months, and will continue to receive boxes until your year subscription is over.

When will I be charged?

Your subscription charge will depend on which plan you’re on.

If you’ve subscribed to our monthly plan, you’ll get charged once a month. Your first monthly charge will appear the day you’ve made the purchase. Every month after that, you’ll be automatically charged on the 1st of every month. 

If you've subscribed to our annual plan (congrats on the savings!), you'll pay once at the time of purchase a 12 month box subscription. After you have received 12 boxes, your subscription will auto renew on the 1st of the next month (Eg: if you purchased an annual subscription in January 2020, it will auto-renew on the 1st of February 2021.).

When will my package arrive?

You can expect your very first box to ship around the end of the first week of the following month. After your first month, you can expect your box to be delivered around the middle of every month. You can track your shipment from your My Account page.

Can I cancel my subscription and get a refund?

Monthly subscriptions can be cancelled at any point before your next billing date. Annual subscriptions are purchased up front, so there are no refunds or cancelations. However, you can remove auto-renew on your annual plan.

How do I cancel my subscription?

Log in to your account and go to the ‘Account’ page. Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to cancel. If you’re unsure about cancelling, just delay for a month by click ‘Delay shipment for a month’ and confirm on the pop-up. Otherwise, you can click ‘Disable auto-renew’ and confirm on the pop-up. Subscriptions can be reactivated from your Account page once cancelled.

Can I stop my subscription from renewing automatically?

Of course! You just need to disable your subscription's auto-renew. For monthly users, as long as you cancel before your next billing date, you won’t be charged for next month’s box. For annual users, you can disable any time before your next yearly billing date. Should you choose to disable auto-renew before your 12 months is up, you will not be reimbursed for the remaining months and will continue to receive boxes until your subscription is over.

Can I reactivate my subscription if I've canceled?

No problem! Log in to your account and go to the ‘Account’ page.Under the ‘Past subscription’ tab, click the ‘Show details’ button on the subscription you wish to reactivate. Click the ‘Reactivate’ button, and confirm on the pop-up.

Can I get multiple Toca Life Box Subscriptions?

Yes, of course! We know that all kids have their own artistic vision and play style, so you can subscribe to multiple boxes if you have multiple kids. If you are someone who has multiple subscriptions (Yay! Thanks for loving the Toca Life Box as much as we do!) it's important to know that the multiple boxes you receive each month may or may not be of the same theme.

Can I delay a shipment?

Yes, both monthly and annual customers can delay shipments for a maximum of one month. Just do this before the first of the month, otherwise you will still receive the following box. Log in to your account and go to the ‘Account’ page. Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to pause. Select ‘Delay shipment for a month’ and confirm on the pop-up. This will delay your subscription for one month only and will automatically resume the following month. For annual users, delaying for a month doesn’t mean you lose out on a box. You will still receive 12 boxes over the period of a year, as delaying will just extend your subscription for an additional month. If you need to delay for longer than a month, please email us at support@tocalifebox.com and we can help sort this out for you.

Can I choose when I want my subscription to begin?

Unfortunately not! Your subscription will begin as soon as you purchase it, with your first box shipping to you the month after you sign up.

Managing your subscription

How do I update my shipping address?

Log in to your account and go to the ‘Account’ page. Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to update. Click the ‘Update address’ button under the ‘Ship to’ section. Please note if you multiple subscriptions and want to update your information, these need to be done individually.

How do I update my credit card information?

Log in to your account and go to the ‘Account’ page. Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to update. Click the ‘Update address’ button under the ‘Billing and payment method’ section. Please note if you multiple subscriptions and want to update your information, these need to be done individually.

Do you have a referral program?

We do! By referring your friends and family to the Toca Life Box, you can earn discounts on your future boxes. Log in to your account and go to the ‘Account’ page. Click on the ‘Refer a friend’ banner. Here you’ll be given a referral URL that you can share with everyone and anyone! If someone you know makes a purchase from your URL, your account will be credited with a discount. This discount will automatically be applied to your next payment. The best part is that there’s no limit on how many discounts you can accumulate - so feel free to share away!

What forms of payment do you accept?

We accept Visa, MasterCard, AMEX, Apple Pay, and Discover.

Can I return my box if I don’t like it?

We do not accept returns or exchanges on our boxes, but if you are at all unhappy please contact customer care so we can make it right.

I canceled my subscription immediately after signing up — will I receive a refund?

You can cancel your monthly subscription any time before your next billing cycle. Annual subscriptions are a year-long commitment and we do not offer refunds on these plans. Annual subscriptions are also automatically renewed a year from your initial subscription date, so be sure to cancel prior to this date to avoid any unwanted charges. Please contact customer care for further assistance.

Shipping

Will I be notified when my box ships?

Yes, you will receive an email with a tracking number to track your shipment.

How do I track my shipment?

Log in to your account and go to the ‘Account’ page. Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to track. Under ‘Shipment History’ you’ll see your tracking number appear once your box is shipped. Don’t see a tracking number? Or noticed another issue? Email us at support@tocalifebox.com and we can help you out.

I didn’t receive my box this month. What should I do?

Oh no, we’re sorry about that! First, be sure your subscription hasn’t accidentally been paused by checking the Active Subscriptions section in your Accounts page. Also be sure to double check the tracking information to see if you can locate your box. Still having trouble finding your box? Email us at support@tocalifebox.com and we will do our best to help.

I received a damaged box this month. What should I do?

We’re so sorry to hear that! Please email us at support@tocalifebox.com and we will do our best to help.

Do you ship to POB and military APO, FPO and DPO?

Yes, we use Fedex SmartPost which services P.O. boxes; and military APO, FPO and DPO destinations.

How will my order be shipped?

We ship via FedEx SmartPost. Delivery generally takes 2-7 days depending on the distance of the destination from our warehouse. Delivery days are Monday - Saturday.

My shipment is damaged! What now?

Oh no! That's not right. Please contact our customer care department at support@tocalifebox.com so we can get another shipment out to you right away.

Referrals

Is there a limit to the number of people I refer?

There’s no limit on how many discounts you can accumulate - so refer away!

What does the person I refer have to do?

The person you refer just needs to sign up through your personal link and apply the coupon code you sent them at checkout!

What happens if the person I refer already has a subscription?

Unfortunately, the referral offer is only for new customers.

How do I use my credits?

Your credits will be applied to your next renewal automatically.

Where can I see the credits I have earned?

You will see your credits earned on your next renewal invoice as a credit.

Do my credits expire?

Nope, they do not expire!

Why don’t I see my credits in my account?

All credits are automatically applied to your next invoice, so it won’t automatically show up after someone uses your referral. If you have any questions, please reach out to our customer care department.

Gifting

Can I buy a Toca Life Box as a gift?

Yes! (And congrats! You're now their favorite person!) Here’s how to purchase a Gift Subscription: Head to our gifting page. Select a gifting option: 6 months or 1 year. Choose to receive the gift code to your own email address (so that you can hand over the gift in person to the lucky recipient) or email the gift directly to the recipient.

Can I personalize the gift I send?

Of course! If you choose to send your gift directly to the recipient, you’ll be able to add a gift message for them.

How do I redeem a Toca Life Box gift?

It's simple! Just head to our gift redemption page, enter your gift code and your shipping address, then wait patiently for your mail delivery!

Do gifts expire?

Not at all! Once you’ve purchased a gift, the receiver can redeem it any time they please, whether that's immediately, or 6 months (or more!) after receiving it.

Can I get a refund on a gift that I purchased?

If the gift has not yet been redeemed, then you can absolutely get a refund! Just contact us at support@tocalifebox.com and we'll do our best to help.

Can I ship a Toca Life Box as a gift to someone living outside the U.S.?

Unfortunately, at the moment, we only ship Toca Life Boxes within the continental United States.

Have we still not answered your question?

Email us at support@tocalifebox.com